Terms of Service

Effective Date: January 19, 2021

Hello and welcome to Infosoft’s Terms of Service!

These Terms of Service ("Terms") cover your use of and access to the sites, templates, products, applications, tools, services,infrastructure,PaaS(Platform as a Service), and features (collectively, the "Services") provided by Infosoft’ (as defined below), including without limitation during demo and free trials, on the websites and associated domains of  Infosoft.co.ao, seketel.com,seketel.net and on Infosoft’ portail , applications and infrastructure. Please read this Agreement (as defined below) carefully! It includes important information about your legal rights, and covers areas such as automatic subscription renewals, warranty disclaimers, limitations of liability, the resolution of disputes by arbitration and a class action waiver. By using or accessing the Services, you're agreeing to these Terms, our Product Specific Terms, our Copyright Policy, our Acceptable Use Policy and our Data Processing Addendum (collectively, this “Agreement”). If you're using the Services for or on behalf of an organization, you're agreeing to this Agreement on behalf of that organization, and you represent and warrant that you can do so. References to “you”, “your” and similar terms are construed accordingly in this Agreement. If you don’t agree to all the terms in this Agreement, you may not use or access the Services.

We’ve tried to make this Agreement fair and straightforward, but feel free to contact us if you have any questions or suggestions.

1. Having an Account

• 1.1. Creation :  The account is created by our team upon positive validation of a customer order. 1.2. Staying Safe. Please safeguard your Accounts and make sure others don't have access to your Accounts or passwords and other authentication credentials (collectively, "passwords"). You're solely responsible for any activity on your Accounts and for maintaining the confidentiality and security of your passwords. We’re not liable for any acts or omissions by you or anyone else in connection with your Accounts. You must immediately notify us if you know or have any reason to suspect that your Accounts or passwords have been stolen, misappropriated or otherwise compromised or in case of any actual or suspected unauthorized use of your Accounts. 1.3. Sixteen And Older. The Services are not intended for and may not be used by children under the age of 16. By using the Services, you represent that you're at least 16. If you’re under the age of 18, depending on where you live, you may need to have your parent or guardian’s consent to this Agreement and they may need to enter into this Agreement on your behalf. 

  2. Your Content

  • 2.1. Your User Content Stays Yours. When you upload content to Infosoft,you still own it. You do, however, give us permission to use it in ways necessary to provide, improve, promote and protect our services. For example, when you upload a photo, you give us the right to save it and display it on your site or story at your direction. We also may promote or feature your site or story, but you can opt out if you don’t want us to do that. stories hosted on the Services) you create or publish using the Services. “Your Videos” means the videos or similar materials you create using the Services and includes without limitation your Unfold stories.

  3. Your Responsibilities

  • 3.1. You are responsible for the content you post on Infosoft, and you guarantee that everything is usable. Please follow the rules of etiquette and do not do anything illegal with the services. Also keep in mind that what you download may be publicly viewable.Only use content you’re allowed to use.

  4. Third Party Services And Sites, User Content

  • 4.1. Third Party Services. If you use or connect another service on or to Infosoft, what happens is between you and them. We’re not responsible for it or what either of you do.

  5. Our Intellectual Property

  • 5.1. nfosoft is the owner of Infosoft: all codes created by infosoft belong to infosoft unless there is a clear transfer of rights by Infosoft to a client or user under certain conditions, including financial ones.

  6. Our Rights

  • 6.1. To operate efficiently and protect the security and integrity of Infossoft, we maintain control over our services.

  7. Privacy

  • 7.1. Privacy Policy.  Our Privacy Policy explains how we collect, use and share your personal information for our own purposes. Be sure to read it carefully, but note it is not part of this Agreement and can change. It is really important that you comply with data protection laws when using the services, such as when you collect others’ personal information or use cookies or similar technologies (including those we drop for you at your request, such as for web analytics). Our Data Processing Addendum explains how we handle, on your instructions, others’ personal information you collect using the services or any of your User Content which contains others’ personal information.

  8. Copyright

  • 8.1 : We respect the intellectual property of others and ask that you do too. We respond to notices of alleged copyright infringement if they comply with the law, and such notices should be reported via the process described in our Copyright Policy, which is incorporated by reference into this Agreement. We reserve the right to delete or disable content alleged to be infringing, and to terminate Accounts of repeat infringers without any refunds.

  9. Paid Services And Fees 

  •   9.1 The prices and charges displayed on our portal are the rule and may change at any time without retroactivity. However Infosoft reserves the right to freely determine the price and costs of its services in which case the latter (price or costs) becomes the standard for this service by the customer concerned.
  • 9.2 Fees. You can access certain portions of the Services by submitting a fee payment (such services, “Paid Services”). Paid Services will remain in effect until cancelled or terminated in accordance with this Agreement. We’ll tell you about fees for Paid Services before charging you. You may cancel Paid Services at any time via the Services. If you don't pay for Paid Services on time, we reserve the right to suspend or cancel your access to the Paid Services. Transaction fees and additional fees may also apply to certain portions of the Services, and we’ll tell you about those fees before charging you. Our fees will appear on an invoice that we provide via the Services. Please note that different Paid Services have different fees and payment schedules, and canceling one Paid Service may not cancel all your Paid Services.
  • 9.3. Taxes. All fees are exclusive of applicable national, provincial, state, local or other taxes (“Taxes”), unless explicitly stated otherwise. You're responsible for all applicable Taxes, and we'll charge Taxes in addition to the fees for the Services when required to do so. If you're exempt from Taxes, you must provide us with valid tax exemption documentation. We reserve the right to determine if the documentation provided is valid. Tax exemption will, provided we’re satisfied it’s valid and applicable, only apply from and after the date we receive such documentation. If Infosoft has a legal obligation to pay or collect indirect Taxes (such as value-added tax or goods and services tax) on the sale to you under the laws of your country (where you are established, have a permanent address or usually reside), you shall be liable for payment of any such indirect Taxes. Where Infosoft does not have a legal obligation to pay or collect indirect Taxes on a sale of Paid Services to you, you may be required to self-assess those Taxes under the applicable laws of your country (where you are established, have a permanent address or usually reside).
  • 9.4. Automatic Subscription Renewals. To ensure uninterrupted service, we'll automatically bill you for certain Paid Services from the date you submit your initial payment and on each renewal period or amount afterwards until cancellation. Your renewal period will be equal in time or amount to the renewal period of your current subscription. For example, if you're on a monthly subscription plan, each billable renewal period will be for one (1) month. We’ll automatically charge you the applicable amount using the payment method you have on file with us and by agreeing to this Agreement, you authorize us to do this. We’ll let you know in advance if you’re purchasing a Paid Service that includes auto-renewal payments. You can disable auto-renewal at any time via the Services or your mobile app store provider.
  • 9.5. Refunds. While you may cancel any Paid Services at any time, you won't be issued a refund except in our sole discretion, or if legally required. Some of the Paid Services offer a free trial so you can try out your subscription. Please note applicable statutory rights of cancellation may not result in a refund, as we do not charge for this trial period.
  • 9.6. Fee Changes. We may change our fees at any time. We’ll provide you with advance notice of these fee changes via the Services. New fees will not apply retroactively. If you don't agree with the fee changes, you have the right to reject the change by canceling the applicable Paid Service before your next payment date.
  • 9.6. Chargebacks. If you contact your bank or credit card company to decline, chargeback or otherwise reverse the charge of any payable fees to us (“Chargeback”), we may automatically terminate your Account. If you have questions about a payment made to us, we encourage you to contact Customer Care before filing a Chargeback. We reserve our right to dispute any Chargeback.
  • 9.7. Our Payment Processing. We use different payment processors according to the situation. For locals customers,those living in Angola,we use bank transfer, bank terminal and cash. For all others,including locals customers, we acceipt bank transfer to specific bank, agence transfer like(Ria,money gram, western union ...),mobile paiement, crypto monaie,deposit to collector and if posible we can use third party payment processors (like paypal, stripe,...).
  • 9.8. Fees For Third Party Services and Aence Transfer. Third Party Services purchased via the Services may be subject to different refund or other policies that those Third Party Services determine, and such Third Party Services may be non-refundable. The purchase terms and conditions for such Third Party Services may be displayed during the purchase process, such as through a link to the purchase terms and conditions. It's your responsibility to verify your ability to purchase, cancel or obtain a refund for a Third Party Service. Unless otherwise stated in this Agreement, we don’t offer refunds for purchases of Third Party Services.The agence fee is supported by the customer
  • 9.9 A collector is neither a member of Infosoft, nor remunerated by him and cannot in any way engage infosoft. It is a trustworthy person chosen by us who has generously agreed to collect funds for infosoft in order to facilitate its routing. The collector works on the basis of trust and does not issue any document or receipt for what you deposit or transfer to its account number. It is a simple facilitation in favor of Infosoft and its customers to promote digital activity in Africa. We expect a lot of courtesy from our customers. Receipts and invoices are issued only by Infosoft digitally.

  10. Product Specific Terms

  • 10.1. Certain Services are subject to terms set forth in our Product Specific Terms.

  11. Term And Termination

  • This Agreement will remain in effect until terminated by either you or us. You may terminate this Agreement at any time via the Services. We reserve the right to change, suspend or discontinue, or terminate, restrict or disable your use of or access to, parts or all of the Services or their functionality at any time at our sole discretion and without notice. For example, we may suspend or terminate your use of part or all of the Services if you violate these Terms or our Acceptable Use Policy. We will endeavor to provide you reasonable notice upon suspending or terminating part or all of the Services. All sections of this Agreement that by their nature should survive termination shall survive termination, including without limitation the following sections in these Terms and any similar sections or provisions in the rest of this Agreement:  Your Content, Our Intellectual Property, Warranty Disclaimers, Limitation of Liability, Indemnification, Dispute Resolution and Additional Terms.

  12. Warranty Disclaimers

  • 12.1. We work hard to make Infosoft great, but the services are provided as is, without warranties.

  13. Limitation Of Liability

  • 13.1 If something bad happens as a result of your using Infosoft, our liability is capped.

  14. Indemnification

  • 14.1 If you do something that gets us sued, you'll cover us.

  15. Dispute Resolution

  • 15.1. Resolution of disputes will be done primarily by amicable means. Infosoft is committed to settling its differences with its customers in a fair and equitable manner. In the event of persistent disagreements, only the courts and tribunals in the jurisdictions of which Infosft is legally represented are competent to hear this dispute.

  16. Additional Terms

  • 16.1. Entire Agreement. This Agreement constitutes the entire agreement between you and Infosoft regarding the subject matter of this Agreement, and supersedes and replaces any other prior or contemporaneous agreements, or terms and conditions applicable to the subject matter of this Agreement. You agree that you have not relied upon, and have no remedies in respect of, any term, condition, statement, warranty or representation except those expressly set out in this Agreement. You also may be subject to additional terms, policies or agreements that may apply when you use other services, including Third Party Services. This Agreement creates no third party beneficiary rights, and no third party shall have any right or standing to claim benefit or bring an action to enforce this Agreement (except otherwise agreed upon in additional terms between you and a Infosoft .
  • 16.2. Controlling Law and translation : This Agreement is governed by Angola law. If we ever change it in a way that meaningfully reduces your rights, we’ll give you notice and an opportunity to cancel. Also, if you’re reading this in a language other than Portuguese , note that the Portuguese language version is the reference.